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Terms of Service

Effective August 15, 2026 · Last updated August 15, 2026

See also: Privacy Policy

These Terms of Service (“Terms”) form a binding legal agreement between you (“you,” “your,” or “Customer”) and DocYuso, Inc., a California corporation (“DocYuso,” “we,” “us,” or “our”), governing your access to and use of DocYuso’s website, applications, and document delivery platform (collectively, the “Service”).

BY CHECKING THE “I AGREE” BOX, CREATING AN ACCOUNT, OR ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER IN SECTION 16. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICE.

1. Who These Terms Apply To

If you are using the Service on behalf of a company, organization, or other entity, you represent and warrant that you have authority to bind that entity, and “you” refers to that entity. If you do not have that authority, you must not accept these Terms or use the Service on the entity’s behalf.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. The Service is intended for business and professional use and is not directed at children.

2. Changes to These Terms

We may revise these Terms at any time. For material changes, we will provide notice by posting the updated Terms on this page, updating the “Last updated” date, and, where changes materially reduce your rights or increase your obligations, by emailing the address on file for your account at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to a material change, your sole remedy is to stop using the Service and cancel your account before the change takes effect.

3. The Service

DocYuso provides a web-based platform that allows you to:

  • Upload documents in common formats (including PDF, Word, Excel, PowerPoint, and images);
  • Merge and arrange uploaded files into a single PDF package;
  • Send unique, secure download links to one or more recipients;
  • Require recipient email verification before download;
  • Track delivery, open, and download status; and
  • Apply optional link expiry and password protection.

Plan features, package limits, attachment limits, recipient limits, and file retention periods are as described on our Pricing page, which is incorporated into these Terms by reference. We may update plan features and limits prospectively; changes will not reduce the features available to you within a billing period you have already paid for.

No guarantee of delivery or receipt. DocYuso transmits secure links and tracks delivery events, but we do not control recipients’ email systems, spam filters, devices, or networks. We do not guarantee that any recipient will receive, open, or download a package, and delivery/read receipts reflect data available to us, not a legal certification of receipt.

Beta and experimental features. We may offer features labeled “beta,” “preview,” or “experimental.” These are provided as-is, may change or be discontinued without notice, and are excluded from any support or uptime expectations described in these Terms.

We may modify, suspend, or discontinue any part of the Service at any time. Where reasonably possible, we will provide advance notice of changes that materially and adversely affect your use of paid features, except where immediate action is required for security, legal, or operational reasons.

4. Accounts and Registration

You must provide accurate, current, and complete registration information and keep it up to date. You are responsible for:

  • Maintaining the confidentiality of your login credentials and any API keys;
  • All activity occurring under your account, whether or not authorized by you;
  • Promptly notifying us at support@docyuso.com of any suspected unauthorized access.

We are not liable for any loss arising from unauthorized use of your account, but you may be liable for losses to us or others caused by your failure to safeguard your credentials.

We reserve the right to refuse registration, or to suspend or terminate any account, at our reasonable discretion, including for suspected fraud, abuse, or violation of these Terms.

If your account has multiple authorized users, the account owner is responsible for those users’ compliance with these Terms and for managing their access, including revoking access when appropriate.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in compliance with all applicable laws. You must not, and must not permit any authorized user or third party to:

  • Upload, send, or store content that is unlawful, defamatory, harassing, obscene, fraudulent, or that infringes or misappropriates any third party’s intellectual property, privacy, or publicity rights;
  • Use the Service to send content to a recipient without a lawful basis or the recipient’s reasonable expectation of receiving it, including in violation of CAN-SPAM, CASL, GDPR, or similar laws;
  • Transmit malware, ransomware, or other harmful code;
  • Attempt to gain unauthorized access to the Service, other accounts, or our infrastructure, or probe, scan, or test the vulnerability of our systems without authorization;
  • Interfere with, disrupt, or place undue load on the Service’s infrastructure;
  • Use automated means (scraping, bots, or unauthorized API use) to access the Service except through our published API under a separate agreement;
  • Reverse engineer, decompile, or disassemble the Service, except to the extent applicable law expressly permits despite this restriction;
  • Resell, sublicense, rent, or provide the Service to third parties as a bureau or service without our prior written consent;
  • Circumvent or attempt to circumvent security features, including recipient verification, link expiry, or password protection;
  • Use the Service to store or transmit content subject to a regulatory framework (e.g., HIPAA, GLBA, PCI-DSS) without independently ensuring your use complies with that framework, as described in Section 7.

We may investigate suspected violations and may cooperate with law enforcement and regulators as required by law. We may remove content, disable links, or suspend or terminate accounts that violate this section, with or without prior notice, and without liability to you.

6. Your Content

Ownership. As between you and DocYuso, you retain all ownership rights in the documents and other content you upload (“Your Content”).

License to us. You grant DocYuso a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, convert, transmit, and display Your Content solely as necessary to (a) provide the Service to you and your designated recipients, (b) maintain backups and ensure service continuity, and (c) comply with applicable law. This license ends when Your Content is deleted from our systems, subject to Section 15 (Termination) and standard backup-purge cycles.

Your representations. You represent and warrant that:

  • You own or have all rights, licenses, consents, and permissions necessary to upload, process, and transmit Your Content through the Service, including any recipient’s consent required by law;
  • Your Content, and your use of the Service, does not and will not violate these Terms, any third party’s rights, or applicable law; and
  • You have independently verified that using the Service is appropriate for the sensitivity and regulatory classification of Your Content (see Section 7).

Your responsibility. You are solely responsible for Your Content and for the consequences of sending it, including its accuracy, legality, and the appropriateness of using DocYuso as a transmission method for that content.

7. Compliance, Regulated Data, and No Advice

DocYuso is a general-purpose document delivery tool. We do not act as your legal counsel, compliance officer, or records custodian, and nothing in the Service constitutes legal, tax, medical, or compliance advice.

If Your Content includes information regulated under frameworks such as HIPAA, GLBA, FERPA, GDPR, CCPA, or similar laws, you are solely responsible for determining whether your use of the Service is permissible and for implementing any additional safeguards, agreements, or consents required by law. We do not enter into HIPAA Business Associate Agreements or equivalent regulatory agreements unless separately executed in writing by both parties; absent such a signed agreement, you may not use the Service to transmit protected health information or other data requiring such an agreement.

You are responsible for maintaining your own copies and backups of Your Content. Delivery and audit logs generated by the Service are provided for your convenience and are not a substitute for your own recordkeeping or legally required documentation retention.

8. Fees and Billing

Plans. DocYuso offers free and paid subscription plans, each with specific package, attachment, recipient, and file-retention limits as described on our Pricing page. “Package” means a single send event (one merged file delivered to one or more recipients), regardless of the number of source files or pages, as further defined on the Pricing page.

Trials. Paid plans may include a free trial period as described at signup. We may require no payment method to start a trial. If a payment method is added or required to continue after a trial, your subscription will begin, and billing will start, at the end of the trial unless you cancel before it ends.

Billing. Paid plans are billed in advance on a recurring monthly or annual basis, as selected at signup, via our third-party payment processor. By providing payment information, you authorize us (or our payment processor) to charge that payment method for all fees due, including recurring charges, until you cancel.

No refunds. All fees are non-refundable except where required by applicable law or expressly stated in writing for your specific plan. Downgrading or cancelling mid-cycle does not entitle you to a prorated refund; your plan remains active, and access to its features continues, through the end of the then-current billing period.

Plan changes. You may upgrade, downgrade, or cancel your plan at any time through account settings. Upgrades may take effect immediately with prorated charges; downgrades and cancellations take effect at the start of your next billing cycle, and no cancellation fee applies.

Package and usage limits. If you reach your plan’s package limit, you will not be able to send new packages until your next billing cycle or until you upgrade. Recipients with previously issued links may continue to access packages already sent, subject to that package’s retention period and any expiry settings you applied.

Price changes. We may change our pricing with at least 30 days’ notice by email or in-Service notice. Price changes take effect at your next renewal; if you do not agree, you may cancel before the change takes effect.

Non-payment. If a payment fails, we will provide a brief grace period (currently 3 days) during which your account remains fully accessible so you can update your payment method. If payment is not received before the grace period ends, your account moves to a read-only state consistent with the export window described in Section 15, and we may retry the charge automatically. We may terminate an account for non-payment that remains uncured for 30 days after notice; once the account reaches canceled or unpaid status, the timelines and deletion process in Section 15 apply, measured from that status change.

Taxes. Fees are exclusive of taxes. You are responsible for all applicable sales, use, VAT, or similar taxes, other than taxes on our net income, unless you provide us a valid exemption certificate.

9. Intellectual Property

The Service — including its software, interfaces, design, branding, documentation, and all underlying intellectual property — is owned by DocYuso or its licensors and is protected by copyright, trademark, trade secret, and other laws. Except for the limited rights expressly granted to access and use the Service, these Terms do not grant you any right, title, or interest in the Service, our trademarks, or our other intellectual property.

Feedback. If you provide suggestions, ideas, or feedback about the Service, you grant us an irrevocable, perpetual, royalty-free, worldwide license to use it for any purpose without obligation or compensation to you.

If you believe content transmitted through the Service infringes your copyright, you may send a notice to our designated agent at support@docyuso.com that includes: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement of good-faith belief that the use is unauthorized; (e) a statement, under penalty of perjury, that the notice is accurate and you are authorized to act; and (f) your physical or electronic signature. We may remove or disable access to material in response to a valid notice and may terminate accounts of repeat infringers, consistent with the Digital Millennium Copyright Act, 17 U.S.C. § 512.

11. Privacy and Data Security

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described there.

We implement commercially reasonable technical and organizational safeguards designed to protect Your Content and account data, including encryption in transit and at rest and email verification before recipient download. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for evaluating whether the Service’s security measures are adequate for your specific use case.

In the event of a security incident affecting your account data, we will notify you without undue delay as required by applicable law and provide information reasonably available to us to help you meet your own notification obligations.

12. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) ANY PACKAGE WILL BE SUCCESSFULLY DELIVERED TO, OPENED BY, OR DOWNLOADED BY ANY RECIPIENT. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING BACKUPS OF YOUR CONTENT.

DOCYUSO IS A DOCUMENT DELIVERY TOOL, NOT A LEGAL, COMPLIANCE, OR RECORDS-MANAGEMENT SERVICE, AND WE MAKE NO REPRESENTATION AS TO THE SUFFICIENCY OF ANY DELIVERY RECORD, LOG, OR RECEIPT FOR ANY REGULATORY, EVIDENTIARY, OR CONTRACTUAL PURPOSE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) IN NO EVENT WILL DOCYUSO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) DOCYUSO’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID TO DOCYUSO FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS ($100).

(c) THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE NUMBER OF CLAIMS AND REFLECT AN ALLOCATION OF RISK BETWEEN THE PARTIES THAT IS REFLECTED IN OUR PRICING. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU; IN THAT CASE, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to indemnify, defend, and hold harmless DocYuso and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Your Content; (b) your use or misuse of the Service; (c) your violation of these Terms; (d) your violation of any law or any third party’s rights, including recipient consent or privacy obligations; or (e) any dispute between you and a recipient of Your Content. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with that defense.

15. Term and Termination

By you. You may cancel your account at any time through account settings or by emailing support@docyuso.com. Cancellation takes effect as described in Section 8.

By us. We may suspend or terminate your access to the Service, in whole or in part, immediately and without liability, if: (a) you materially breach these Terms and, where curable, fail to cure within 10 days of notice; (b) required by law or a governmental request; (c) we reasonably believe your use poses a security or legal risk to DocYuso or others; or (d) we discontinue the Service generally, with reasonable notice where practicable.

Effect of termination. Upon termination or cancellation of your account, however triggered (including voluntary cancellation, non-renewal, non-payment, or termination for cause):

  • (a) beginning on the effective date of cancellation or termination (“Cancellation Date”), your account enters a 14-day export window, during which you and other authorized users may still log in to view package history and export or download Your Content, but may not send new packages or otherwise use the Service to create or transmit new content;
  • (b) after the 14-day export window, your account is placed in a suspended, billing-only state: login is available solely to view billing status and to reactivate your subscription; package history, exports, and downloads are no longer accessible;
  • (c) no later than 30 days after the Cancellation Date, regardless of when your account was suspended, we will permanently delete Your Content — including all uploaded source files, generated packages, and associated metadata — from our active systems (“Retention Window”). Encrypted backup copies may persist for a limited additional period before being purged in the ordinary course of our backup rotation;
  • (d) links to packages you already sent remain active and downloadable by their intended recipients, subject to any expiry or password settings you applied, until deleted under paragraph (c) above; recipient access is governed by the package’s own expiry rules and is not affected by your account’s access status;
  • (e) if you reactivate your subscription before the Retention Window elapses, your account and any Content not yet purged will be restored to full access; reactivation after the Retention Window elapses does not restore deleted Content;
  • (f) we may retain account records, billing history, and delivery/audit logs beyond the Retention Window as required for legal, tax, fraud-prevention, or dispute-resolution purposes; and
  • (g) any fees owed through the Cancellation Date remain due.

Nothing in this section extends your right to send new packages after cancellation or after your plan’s usage limits are reached; it governs only the retention, access, and deletion of packages already sent. Customers who have previously used a free trial are not entitled to an additional free trial upon reactivation.

Survival. Sections that by their nature should survive termination — including Sections 8 (as to amounts owed), 9–14, and 16–18 — will survive.

16. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

16.1 Informal resolution. Before filing a claim, you agree to contact us at support@docyuso.com and attempt in good faith to resolve the dispute informally for at least 30 days.

16.2 Agreement to arbitrate. If a dispute is not resolved informally, you and DocYuso agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules (or, for individuals, its Consumer Arbitration Rules), rather than in court, except as set out below.

16.3 Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality obligations.

16.4 Class action waiver. YOU AND DOCYUSO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a representative or class proceeding.

16.5 Opt-out. You may opt out of this arbitration agreement by emailing support@docyuso.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms, including your name and account email. If you opt out, both you and DocYuso retain the right to litigate disputes in the courts identified in Section 17, and the class action waiver in Section 16.4 will still apply to the fullest extent permitted by law.

16.6 Severability. If the class action waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court, and the remainder of this arbitration agreement remains in force.

17. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Subject to Section 16, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in California, and you consent to personal jurisdiction there.

18. Export Control; U.S. Government Use

You may not use or export the Service in violation of U.S. export control or sanctions laws, including exports to embargoed countries or to any party on a U.S. government restricted-party list. If you are a U.S. government entity, the Service is provided as a “commercial item” as defined in applicable federal acquisition regulations, and any use, duplication, or disclosure is subject to the restrictions set forth in these Terms.

19. General Provisions

  • Entire agreement. These Terms, together with the Privacy Policy and any order form or plan terms referencing these Terms, constitute the entire agreement between you and DocYuso regarding the Service and supersede all prior agreements on the subject.
  • Severability. If any provision is found unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions remain in full effect.
  • No waiver. Our failure to enforce any provision is not a waiver of that provision or any other.
  • Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, financing, or sale of assets.
  • Force majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including natural disaster, war, act of terrorism, labor dispute, internet or utility failure, or governmental action.
  • Notices. We may provide notices to you via the email associated with your account or through in-Service messaging. Notices to us must be sent to support@docyuso.com.
  • Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
  • Interpretation. Section headings are for convenience only and do not affect interpretation.

20. Contact Us

DocYuso, Inc.
Email: support@docyuso.com